How To Return

RETURNS

Rosie Velvet is here to spoil you. We hope you love your purchase, but we understand that mistakes happen when you can’t try the garments on before buying. If you are not happy with your purchase, we accept returns within 14 days of you receiving your order.

We do not accept exchanges. If you would like to order a different size, return your merchandise as soon as possible and we will issue a refund if the items are deemed eligible according to the return requirements laid out below. Please place a new order for a different size.

 

Return Requirements:

  • Merchandise must be returned within 14 days of the customer receiving the order.
  • Merchandise must be unworn, unwashed, unstained and unperfumed.
  • Merchandise must have all tags attached.
  • Any products marked ‘SALE' cannot be returned.
  • All footwear returns must include the original shoebox in its original condition, without postal labels.
  • Due to hygiene concerns the following cannot be returned: intimates, swimwear, stockings, hair accessories, hats, earrings.

If your return does not adhere to the requirements it may be sent back at additional cost to the customer.

HOW TO RETURN

Have an account?

Log into My Account > Returns > follow the prompts

1. Please download and print the return form below.

If you do not have access to a printer, you may also simply include your original paper invoice that came with your order. We need some way to identify the return as yours otherwise there can be major delays with processing your return.

2. Complete the form and send it to us along with your return.

If using the original Rosie Velvet packaging to return your item, please ensure the original post label is removed or fully covered to avoid delays in delivering your parcel back to our warehouse.

 

 What's next?

  • Pop your return in the post or post office
  • Keep an eye out for tracking emails. Don't forget to check your spam!
  • We'll let you know when we've received it!
  • After receiving your return, we will send you a credit note via email. You can expect your money within 7 working days on your bank account or credit card.

Rosie Velvet is not responsible for the cost of return shipping.